We design and facilitate innovative strategies and experiences to engage employees and customers

OUR SERVICES

Strategic Research

In-depth research and analysis designed to uncover insights that drive your strategic decisions. We explore customer behaviors, industry trends, and internal dynamics to inform actions that foster growth and alignment.

  • Leading interviews, focus groups, and observational studies to explore motivations, emotions, and behaviors in-depth.

  • Conducting surveys and statistical analysis to identify patterns and measure impact.

  • Identifying key segments, competitive analysis, and evaluation of market opportunity.

  • Exploring emerging trends and creating potential scenarios to anticipate and adapt to change effectively.

  • Evaluating processes, organizational culture, and internal pain points to align them with strategic goals.

  • Gathering direct feedback from end-users to validate concepts, improve usability, and ensure alignment with customer needs and expectations.

Strategic Workshops

Hands-on workshops are designed to tackle high-level business strategy, operations, and organizational alignment challenges. These collaborative sessions help teams generate actionable insights and innovative solutions that drive long-term growth and success.

  • Workshops focused on analyzing your organization’s current state, including internal dynamics and customer experiences. These sessions help uncover pain points, assess employee and customer journeys, and identify areas for improvement and alignment.

  • Workshops dedicated to defining or refining your company’s core elements, such as mission, vision, values, and strategic objectives. These sessions align teams around a shared purpose, providing a strong foundation for decision-making and growth.

  • Facilitating the creation of actionable, measurable plans that align with organizational goals. These workshops identify and prioritize key initiatives to ensure resources are allocated effectively and high-impact outcomes are achieved.

  • Sessions aimed at exploring emerging trends and potential future scenarios to help your business anticipate change and adapt proactively. Teams identify strategic opportunities and create flexible roadmaps for sustainable success.

Product / Service Workshops

Interactive workshops designed to develop and refine specific products or services, ensuring alignment with market needs and business objectives. These sessions focus on practical, customer-centric solutions that foster innovation and drive impact.

  • Workshops that delve deep into understanding customer needs, market trends, and product/service potential. These sessions analyze current offerings and identify opportunities for improvement or new development.

  • Creative and collaborative sessions that generate innovative ideas and address specific product or service challenges. Teams work together to develop actionable, high-impact solutions that align with business goals and customer expectations.

  • Workshops aimed at testing and refining concepts with real users or stakeholders. These sessions ensure that products and services are feasible, desirable, and aligned with customer needs before moving to the implementation phase.

Customer Events

Memorable events that engage and connect with your customers, designed to create lasting impressions and strengthen loyalty. We craft experiences that resonate, ensuring each interaction aligns with your brand’s essence.

  • We identify the company’s goals, desired outcomes, and audience needs to ensure the event aligns with its purpose and success metrics.

  • We create a tailored agenda, design engaging activities, and establish a theme and flow that reflect the company’s identity and objectives.

  • We manage the event’s practicalities, including location scouting, provider selection, and ensuring all the logistical elements run smoothly.

  • We guide and host the event, encouraging participation, collaboration, and a dynamic environment to keep high energy and focus.

  • We gather feedback, analyze outcomes, and provide actionable insights to assess the event’s success and inform future improvements.

Company Events

Purposeful offsite and in-house company events that foster team alignment, inspire collaboration and energize teams. These experiences are carefully crafted to strengthen company culture, boost employee engagement, and align employee work with your company's main business objectives.

  • We identify the key focus areas for the event, both emotional (team building, trust, and connection) and strategic (business goals, project alignment, or specific challenges). This phase ensures the event addresses the unique needs of the team and organization.

  • We craft a tailored agenda that balances strategy, collaboration, and team bonding. Activities, workshops, and sessions are designed to foster engagement, address objectives, and create a memorable experience.

  • We handle all practical aspects, from selecting the ideal location to coordinating with providers and managing the event flow. Whether it’s a remote retreat or a city-based gathering, we ensure a seamless setup.

  • We guide and host the event to maintain energy, focus, and active participation.

  • We gather feedback and evaluate the success. This includes assessing emotional impact, and strategic outcomes, and providing insights to your company.

Employee / Customer Journey

We map the current journey (“As Is”) and design an ideal future journey (“To Be”) to enhance experiences, address pain points, and align with strategic goals. Whether focusing on a specific phase or the full journey, we create seamless, impactful solutions that drive loyalty and satisfaction.

  •  We begin by analyzing the current journey to identify pain points, gaps, and opportunities. This involves mapping the existing experience from start to finish and understanding behaviors, emotions, and touchpoints for both employees and customers.

  • Using insights from the "As Is" phase, we design an improved journey that aligns with strategic objectives. This includes crafting seamless, engaging experiences that address needs, foster loyalty, and drive satisfaction, ensuring every interaction adds value.

  • We ensure the new journey integrates seamlessly across all touchpoints, whether internal (team dynamics, processes) or external (customer-facing interactions), creating a cohesive experience for all stakeholders.

  • Once implemented, we evaluate the impact of the new journey through feedback, metrics, and analysis. This allows us to refine the process and ensure long-term success.

Want Valentina to speak at your event? Share the details with us!

Engaging talks that delve into the strategic elements impacting a company’s memorability. Covering topics such as business strategy, psychology, sociology, and methodologies like design thinking, Valentina’s lectures offer multidisciplinary insights that inspire audiences to see their brand and customer relationships in a new light.

Some examples of topics we can cover:

  • Experience Design and Strategy

  • Leadership and Entrepreneurship

  • Innovation and Creativity

  • Purpose and sustainable growth

  • Startup Ecosystems and Growth

  • Well-being among teams

  • Culture

  • Women in Business and Leadership

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